An Innovation and Growth Advisory Firm

This post articulates the need for and benefits of changing the organisational culture with the view to successfully implement a digital transformation project.

According to Forbes more than 76% of digital transformation (DT) projects fail to achieve their desired benefits for the organisation. The reasons mostly quoted for so many failings include: lack of leadership, treating technology as a panacea, absence of defined goals from the outset, not having a clear idea of internal capabilities, not understanding the people aspect of the organisation, and misalignment between business and technology parts of the organisation. Regardless of the above outlined difficulties in successfully implementing DT projects, specifically with sustainability in mind, DT is a necessity for all organisations across industries and sectors to remain competitive and relevant to their customers while harnessing technology and change to capitalise on internal efficiencies. So how can organisations improve the implementation of their DT projects ensuring the desired benefits are achieved, and the specific organisational changes (impacts) are introduced? Reflecting on successfully implemented DT projects in several organisations, we have found that following the implementation phases, broadly described below, significantly improves the likelihood of success: Phase I - Designing and Focusing Investment To successfully implement a digital transformation project organisations need to firstly gain a good understanding of the " As-Is " - where they are today, challenges they face, and opportunities they can harness through digitalisation, either internally or externally to grow and develop a sustainable future. During Phase I organisations need to answer questions such as, How can digitalisation strengths be utilised better? How can digitalisation weaknesses be turned into strengths? How can opportunities be seized through effective digitalisation? How can threats and disruption be avoided? We have found that a good starting point for any organisation to gain a good understanding of their internal capabilities and assess their digital maturity is to use tools such as the one described in the below link http://digital.sa.gov.au/resources/topic/digital-government/digital-transformation-toolkit . Such a tool, among many others, enables any organisation to explore current capabilities across five pillars, namely Governance and Leadership , People and Culture , Capacity and Capability , Innovation and Technology , and assess their level of competence across five levels of maturity from minimal to transformed. A SWOT analysis for digitalisation further allows an organisation to reflect on their internal challenges and strengths (e.g. improving internal company performance) and external opportunities and threats (e.g. external capabilities when dealing with customers and partners) and coupled with the digital maturity assessment findings to define the objective(s) for their DT project and the specific outputs and outcomes expected.

This article describes the latest trends in internationalisation in Higher Education, challenges and opportunities with a particular emphasis in Oman.

Digital transformation (DT) market is projected to grow at a higher than 20% compounded annual growth rate from 2023 with an associated spending of 1.6 $trillion in 2022 and a projected spending forecast of 3.4 $trillion in 2026. Although this astonishing growth is attributed mainly to the Covid-19 pandemic, which since 2020 caused many organisations to increase significantly their investment and adoption of digital, there are many other contributing factors at play including changing customers' behaviours, preferences, and needs. While digital transformation is a necessity for all organisations to remain competitive, the term is often overused, sometimes confusing businesses and practitioners alike. Many times the terms digitisation, digitalisation, and digital transformation are used interchangeably, together with digital change and even metamorphosis. So what do they all mean and what are their benefits for an organisation? Digitisation is about converting analogue data into digital form and it is the first step that organisations need to take in their digital journey towards digital transformation. Digitisation enables businesses to gain valuable insights from their data, leading to advanced business analytics and the capability of informed decision-making processes. By digitisation, many businesses, that still use manual processes to interact with their customers, can move a step closer to enhancing their customer experience. Digitalisation , on the other hand, involves the change of workflows and the adaptation of organisational processes, procedures, and systems to enable the adoption of digital technologies. Through their digitalisation efforts, organisations can leverage digitisation to improve their business processes through automation, enrich their products or services, and offer enhanced value to their customers. For example, an organisation could be using digitised customer data, as gained from different sources, to automatically generate insights from their behaviour and inform existing products and services and create new ones. Although the transition path may not be linear, digitisation and digitalisation lead to digital transformation. Digital transformation builds on the above described digitisation and digitalisation efforts and prepares organisations to leverage their knowledge and integrate it in all business areas to enhance customer engagement and experience, innovate their business model, and create new value. By utilising digital technologies, successfully implemented digital transformation projects make organisations more agile in responding to changing markets and disruptive business models, thereby making them more resilient to external disruption. Through digital transformation, organisations can achieve significant growth and gain competitive advantage. “…Digital transformation is the integration of digital technology into all areas of a business, fundamentally changing how it operates and delivers value to customers…”

This article outlines the criteria for evaluating and selecting ERP vendors that universities and HEIs should consider using to maximise ROI for their organisation.